How can I contact the Insula scheduler who assigned my shops?
For shoppers in REGION 1: CT, DC, DE, IA, IL, IN, KY, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV (CANADA - Labrador, New
Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec)
Contact KELLI MARTIN at Kelli.Martin@insularesearch.com or 1-800-975-6234
For shoppers in REGION 2: AK, AL, AR, AZ, CA, CO, FL, GA, HI, ID, LA, MS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY (CANADA - British Columbia, Alberta,
Contact MELODY HAGER at Melody.Hager@insularesearch.com or 1-800-975-6234
For general scheduling questions or concerns, please contact email@example.com.
For any questions or concerns about reports you have submitted or data entry errors/issues, please contact our Editing team at
How do I sign up as a shopper?
At the top of each page there is a link for careers. This is where the application process starts. Please include as much information as possible, and do not lie anywhere
on the application! Those who lie about their age will be blocked from doing shops immediately, until the situation is remedied. Writing Samples, references, resumes can be emailed
When do I get paid for the work I have submitted?
Beginning April 1, 2013 Insula Research will issue payment through PayPal. Shoppers will receive payment
on the 15th of each month for work completed, submitted, and approved by the Quality Control Department in the previous month. For example, a shop completed, submitted and published
in December would process a payment on January 15th.
I submitted a shop and it was returned for further clarifications or corrections. When will this shop be paid?
Shops that are resubmitted by the auditor will be reviewed by the Quality Control Department based on the date they were resubmitted, these shops will be paid after being
approved by the Quality Control department.
How do I sign up for Paypal?
All you need to sign up for PayPal is a valid email address. Go to www.paypal.com and click on the blue, “Sign Up” button
in the top right corner of the page. Click here for Frequently Asked Questions about PayPal.
How can I become eligible to view blocked shops?
Insula Research has several projects which we have criteria that need to be filled before a shopper or an auditor can see blocked shops. Often the criteria consist of having
a certain level of experience with Insula Research. Insula Research invests a lot of time into their auditor relationships. One way we do this, is that our auditors receive one on
one interaction with one or several of our schedulers on a week to week basis. Most of our shops go to these auditors who have the most experience with us. This way we can control
and improve quality easily. In addition to quality, this also helps makes the auditors routes more efficient and profitable. Other things that might limit a shopper from seeing all
of our audits is that we have special requirements that are set by the client. For example those who are not male might not be able to see shops that are shops that are only to be
shopped by females, or those who are over the age of 55 might not be able to see shops that require younger shoppers.
How do I proceed with a location that is closed or inaccessible?
Different projects have different procedures for this issue. The best direction is to read your instructions. If a shopper can not determine what to do, they should not
enter a report. The best option at that point is to email the project manager for further instructions.
How can I tell which shops are available?
Once a shopper is logged in, they will need to hit the "show me visits I can accept button". All the visits that are available will have a green header and also have valid
dates. Those visits that have dates that don't make sense like, are more than likely expired and not available.
I received a message for an available shop stating that I need to contact Insula Research before scheduling the shop. Why can't I accept this shop?
Often our projects have quotas which have to be managed by a field operations employee. These quotas can be set in order to make sure that the client gets results from
certain demographics which they are researching. We notify all our shoppers who are eligible so they can email us if they are interested. If a shopper gets a message that they can
not accept a shop or audit please email the appropriate scheduler, with the visit information, so they can determine if they can have the shopper do the shop.
How can I reschedule a shop?
Once you are logged into the prophet system you will need to select the visit you wish to reschedule. First, you will hit the View Visit Details link for that particular
shop. Once you have clicked that, there should be a grey box that has a link to reschedule this visit. When the shopper clicks on the link, a list of available days will appear from
which they can choose. Choose the date that is better for the shopper and save the changes.
What is the difference between a mystery shop and an "audit"?
Mystery shops are done covertly most of the time. Sometimes at the end of the shop, a shopper might be required to reveal themselves to the associate in order to collect
further on site data. Audits are normally not done covertly and the associates are aware of what the auditors are doing.
I can't remember/ was never issued my password and login information. How do I log in?
Shopper's usernames are the email addresses that were used to register on the prophet system. Passwords are the first two letters of the shopper's last name followed by
the shopper's last four characters filled in their home phone number. Therefore we do not recommend writing in "N/A" or "Do not have one" when filling out an application. Please use
000-000-0000 if the shopper does not wish to give out their home phone number.
I schedule a shop for a specific date and I no longer see it in my visits - what happened to the shop?
Insula Research has a strict twenty four hour deadline on all of their reports. This means within twenty four hours of doing the shop each report must be entered online.
More than likely this twenty four hour window has passed and your visit has been auto-declined. Look under the shops that can be accepted to see if the shop is there, or email your
scheduler to see if the shop is still available.
How do I unsubscribe from email notifications?
Please email Shopper Support at ShopperSupport@InsulaResearch.com with a request to be unsubscribed from the notification emails. This will not remedy the situation immediately,
but should in the near future.
Frequently Asked Questions about PayPal
How do I sign up for PayPal?
All you need to sign up for PayPal is a valid email address. Go to www.paypal.com and click on the blue, "Sign Up"
button in the top right corner of the page.
How do I receive my money?
Receiving money is easy and there are several options of how you can use your PayPal balance:
• Transfer it to your bank account.
• Send it to yourself using a paper check. ($1.50 fee)
• Use it for purchases online.
• Make purchases with a PayPal Debit MasterCard®.
• Withdraw it at an ATM using a PayPal Debit MasterCard. ($1.00 fee)
How long after the 15th will it be before I can use, transfer or request my money?
When your paycheck is cut on the 15th of the month, PayPal will send you an email to let you know. You can then transfer the money to your bank account. After
the transfer, it may take up to 3-4 businesses before you will see the money in your bank account.
What if I do not want to link my bank account to PayPal?
You can request a paper check from PayPal ($1.50 fee) or you can apply for a PayPal Debit MasterCard®. You must sign up as a Premiere PayPal member in order
to apply for a PayPal Debit MasterCard®.
How do I apply for a PayPal Debit MasterCard®?
To apply, log in to your account and click Products & Services at the top of the page. Then click PayPal Debit Card and follow the instructions.
Are there any requirements to obtain a PayPal Debit Debit MasterCard®?
To get the PayPal Debit MasterCard®, you need to:
• Have a Premier or Business account in the U.S.
• Have been a PayPal member for at least 60 days.
• Have a confirmed address. The easiest way to confirm an address is to link a credit card whose monthly statement is sent to a physical street address
(not a P.O. box).
• Provide your Social Security number and your date of birth.
• Be an active PayPal member in good standing.
Can I link a gift card, prepaid card or one-time-use card to my PayPal account?
No, you can't link a gift card, prepaid card, or one-time-use card to your PayPal account and fund any of those cards with your Insula Research, Inc. pay.
Are there any fees for receiving money or transferring money to my bank account?
No, there are no fees to shoppers for using PayPal to receive his/her paycheck via PayPal and transfer to his/her bank account.
I am a Canadian shopper, is there a fee to receive my money internationally?
No, there are no fees for you to receive your paycheck via PayPal internationally.
How safe is it for me to use PayPal?
PayPal keeps you secure. PayPal uses industry-leading technology to keep your information secure. You're 100% protected against unauthorized payments sent
from your PayPal account.